FTP access

FTP (File Transfer Protocol) lets you upload, download, and manage files on your hosting server using a desktop client like FileZilla.

Your FTP credentials

You can find all FTP details on your service page under Access details.

  • Host — your domain name (e.g. example.com)
  • Port — 21
  • Username — FTP username shown on your service page
  • Password — FTP password shown on your service page

Connecting with FileZilla

FileZilla is a free, cross-platform FTP client. Download it from filezilla-project.org, then follow these steps:

  1. Open FileZilla and go to File → Site Manager.
  2. Click New Site and enter your host, port (21), username, and password.
  3. Set the protocol to FTP and encryption to Use explicit FTP over TLS if available.
  4. Click Connect.

Where to upload your files

Your website's public files should go into the httpdocs folder. This is the web root — anything placed here is accessible via your domain.

You can also manage files directly in the browser using the Plesk File Manager — no FTP client needed.